The rise of this technology is linked to the strategy that companies have adopted regarding digital transformation, which will cover more than 30% of the investment they make and will enter the top 5 of the CIOs priorities.
A study by the consultancy Gartner reveals that by 2020 software manufacturers will include artificial Intelligence in all the applications they develop. The inclusion of this technology in apps interests both the market in general and the users in particular.
The rise of this technology is deeply linked to the strategy that companies have adopted regarding digital transformationwhich will cover more than 30% of the investment they perform and will enter the top 5 CIOs priorities (Chief Information Officer).
In this scenario, the support that Artificial Intelligence can offer to those responsible for information technologies within companies could contribute to a better analysis of the benefits and the evaluation of the functioning of the business. It would also improve the efficiency of production processes, ensuring more productive organization and more effective communication.
Software customization as a goal
From Gartner point three possible issues key that manufacturers should consider when developing and commercializing this technology for businesses:
There are more than 1,000 vendors with applications and platforms claiming to employ AI-based solutions. Until now, these developers offered products without any differentiation for companies. Therefore, the non-differentiation of the product creates confusion, by not responding to the real needs of corporations, delaying the acquisition of the software.
The survey conducted by the consultant also reveals that the speed at which such science advances can create confusion as to its usefulness and bury the simplest and most proven approaches.
Another aspect highlighted in the research is that companies lack the necessary skills to evaluate, build and implement artificial intelligence solutions. In their eagerness to improve decision making and automate processes, they sometimes find their hands tied, since most would acquire integrated solutions instead of looking for software customization.
Safe bet on digitalization
This reality is also reflected in the data collected by the company Dimensión Data in the study “Digital Workplace Report: Transforming Your Business”, which aims to investigate how companies move from a traditional work environment to a digital environment. This study has had the responses of 800 organizations from 15 different countries spread over the 5 continents.
The results of this research show that a 62% of companies expect to count not only on adopting the technologies already developed, but also on new technologies, such as virtual advisors, within for the next two years.
The virtual assistants function as Botnet integrated in specific applications, and use the engines of Artificial Intelligence and machine learning technology to answer the basic questions that customers may raise. With this inclusion of new technologies, companies aim to improve customer service. In 45% of cases, companies claim to have achieved your goal after having carried out the implementation of this digital technology in their businesses.
In short, even though artificial Intelligence it is taking its first steps, it has already advanced enough to attract the attention of companies, who want to incorporate it to improve their business processes and achieve competitive advantages. Software manufacturers have to consider the specific needs of each company and their objectives to making the most of the capacity of Artificial Intelligence, without forgetting, of course, the simplest and most effective work processes.
