Raiffeisenbank has acquired virtual pomassirovti Moseev
Raiffeisenbank has launched a virtual assistant based on machine-learning techniques. The assistant is used in chat channels WhatsApp, Telegram, Viber, Internet and mobile Bank
the website for individuals and small businesses.
The assistant answers questions not requiring identification. For example, the assistant will answer questions about the nearest ATM, exchange rates, credit proposals of the Bank and help to arrange help, etc.
The assistant learns how to advise on common issues and are also trained to understand when to connect the customer with the operator. In the Bank for that analyze large volumes of data from
dialogues.
For 35% of claims are on the chat, and by 2021 this proportion will rise to 50%. “The virtual assistant according to our calculations, will allow to increase efficiency of non-voice communication channels by 40% by
the end of 2021,” – said Ilya Serov, senior project Manager at Department of remote work with clients of Raiffeisenbank.
The following year, the assistant Raiffeisenbank learn to answer personalized questions and maintain a dialogue with the user on abstract themes. A chatbot is a private development Bank
which began in October 2019.
According to estimates by MarketsandMarkets, the global market volume for chat-bots will grow from $2.6 billion in 2019 to $9,4
billion by 2024. The average annual growth rate of the market during the forecast period (2019-2024 years) will represent 29.7%. Key factors of market growth – the development of technology, growing customer demand for
getting self-care, the introduction of round-the-clock support and the reduction of personnel costs.
