Automation everywhere The path to Autonomous Digital Enterprise
In recent months, industries around the world have undergone fundamental changes. Entire staff now work in the home office, business continuity is more important than ever, and resilience and innovation are crucial to overcoming the global uncertainty.
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Companies need to modernize and redesign their internal processes in order to survive in the highly competitive market. This is also achieved through automation.
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The developments of recent months have accelerated the business transformation enormously. Constantly evolving networks combine data, new technologies and human insights to further develop the business world as we know it. This makes it necessary for companies to modernize and redesign internal processes in order to position themselves for the future.
For this, organizations should see technology as a business partner that works with – and not instead of – their employees. In this way, technology transforms from an aid to a decisive success factor. And so the boundaries between IT automation and business automation will blur as more and more companies strive to become an Autonomous Digital Enterprise (ADE).
What is an Autonomous Digital Enterprise?
The concept of ADEs is based on the accelerated use of intelligent technologies across all business functions to optimize processes and drive innovation. In order to achieve these goals, companies that want to transform themselves into ADEs will use automation possibilities in internal processes and thus minimize the participation of their human employees. As a result, the job profiles of the workforce will evolve.
As automation relieves them of laborious and labor-intensive tasks, qualified employees can take on higher-quality jobs that require human intelligence. This allows organizations to increase enterprise value and work toward the development of intelligent, unified, and technology-driven systems.
However, the change to an ADE will not take place suddenly, but requires a proactive commitment of all participants. To make progress, employees need to focus more on automation, artificial intelligence (AI) and machine learning (ML) to ensure business continuity as the organization reinvents itself. For companies embarking on this journey, investing in automation is therefore an important first step.
Automated foundations set
The basis of ADEs is automation, which encompasses all processes. Therefore, companies should implement this both in customer interactions and in internal processes. This leads on the one hand to faster execution of tasks and better time management and on the other to a cost reduction and fewer errors. In this way, companies ultimately create an optimized, efficient customer experience.
Before companies invest in automation, consider the following key factors:
- Hyperautomation enables machines to perform tasks automatically thanks to AI, improved connectivity and digitalization. By automating all business processes, organizations can reduce potential errors as well as the participation of their employees in simple activities.
- Operations Automation combines Application Performance Management (APM) with traditional IT Infrastructure Management (ITIM) solutions to create an Application and Infrastructure Performance Management (AIPM) solution. This is at the heart of automated processes, as it enables both preventive and reactive remedial measures and draws on findings that support self-healing and automatic corrections.
- Enterprise Service Management (ESM) uses a structured service management framework with dedicated automated components to manage operations beyond traditional IT procedures.
- Artificial Intelligence will be crucial for automated processes and can be used from core process automation to ESM collaboration using AI. In addition, AIOps enables companies to ensure sound operational capability throughout the entire operation.
The role of AIOps in ADE
AIOps capabilities will be especially useful for IT operations teams when they redefine their position within an ADE. Essentially, AIOps combines AI, ML and big data analytics to improve IT operations (ITOps). Through automation, AIOps can independently identify problems in IT systems, alert the appropriate teams, and in some cases even independently fix the problems in real time.
Stressed ITOps teams often face challenges that exceed human capacity. Data volumes in companies are constantly increasing, while IT systems are becoming increasingly complex at the same time-especially at present, because all employees log in from home. These challenges will continue to increase. This is why the use of intelligent autonomy is the key to future success.
With AIOps, ITOps teams can ensure greater speed, agility and efficiency while focusing their attention on high-insight and revenue-enhancing tasks. This is a basic prerequisite for achieving ADE skills.
An automation-based future
If ADEs want to extend the operation of their IT beyond the actions of people and use automation across the board, existing IT tools need to be rethought. To do this, companies need to understand the need for AIOps across different processes, the current status of these offerings, and how to best exploit the potential of automation. By proactively addressing internal automation and AIOps deficits, leaders can reform processes to enable growth, development, and success.
Over the next five years, analyses and business data in companies will come to the fore. By using AI to gain insights into customers, you can develop seamless and overall better experiences while creating valuable use cases across the company. Automation also enables ITOps teams to achieve the agility of DevOps, ensuring that ADE’s core values are implemented across all business units.
Jon Thomas, BMC. (Image: BMC)
In order to survive in the highly competitive and uncertain global market, companies should strive for both resilience and innovation. Automation will allow them to maintain operations while employees work on new and forward-looking projects that will set companies apart from their competitors. Ultimately, those who embrace the change to ADE by embracing new technologies, analytical insights and automation will be the companies that will prevail in the future.
* The author Jon Thomas is Senior Director Product Management at BMC.
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