Ekaterinburg branch “Uralsvyazinform” have coped with incidentalomas Naumen announced that it has completed the automation project for the management of the IT customer service in the Ekaterinburg branch of inter-regional companies of communication (MRK) “Uralsvyazinform”
(provides services under the Utel trademark).
In this project, Naumen used software of its own design – Service Desk. The company held a pre-project study, prepared a technical specification to adapt
Naumen Service Desk and integrate it with internal systems of the Ekaterinburg branch of the operator has developed appropriate modules.
Using the VIA the automated incident management process. Users of the new system were more than a hundred employees of the Ekaterinburg branch “Uralsvyazinform”. Naumen
trained to work with the system.
The project was completed in three months.
Ekaterinburg branch “Uralsvyazinform” have coped with the incidents
