Answer to” the new normal ” of digitization Full-Stack Observability linked to business goals
Because digitization has increased significantly in the pandemic, there is now a lack of overview in many places. New strategies, tools and metrics are needed to really benefit from technological advances.
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While digitization has been strongly promoted, in many places there is still a lack of the necessary overview.
(Picture: © Yanawut Suntornkij – stock.adobe.com)
The outbreak of COVID-19 and the following lockdowns have put companies worldwide in distress: In many places, equipment and the IT infrastructure were missing to enable employees to work in the home office permanently and to offer customers products and services digitally. It was up to the technologists to find solutions to these challenges as quickly as possible – and they have done so many times.
But the last year has left its mark and created new obstacles that you now need to remove in order to continue to rapidly advance digital transformation. Digitization has also gained massive momentum in German companies due to the pandemic: Projects that took 26 months to realize in the past were implemented in just seven months.
However, the current Agents of Transformation 2021: Rise of Full-Stack Observability study by AppDynamics shows that the vast majority of technologists are not yet delivering the level of innovation that they believe would be possible. Various factors prevent you from exerting more influence in your company:
1. The complexity of the IT landscape increases
Especially at the beginning of the pandemic, the focus was on finding workable solutions quickly. Behind this was not always necessarily a long-term strategy of how these solutions should fit into the IT landscape. As a result, today’s IT professionals need to manage a patchwork of legacy and cloud technologies. 82 Percent see this as a reason that contributes to complexity.
In particular, the acceleration of cloud computing initiatives to deliver digital services to customers and employees has led to the spread of technologies across an ever-larger, distributed IT inventory. Therefore, it is not surprising that more than two thirds of respondents (68 percent) have difficulty coping with the ever-increasing flood of data.
2. Lack of the right tools to solve performance issues quickly
As a result of the increasing complexity of the IT environment, technologists lack the right tools to keep track and work effectively. The pandemic has taken this situation to the extreme: 74 percent of IT professionals feel less productive because they are mainly busy fighting IT problems and 30 percent, in their opinion, waste a lot of time because they can not determine where exactly performance problems occur.
Although companies do use monitoring tools, they often rely on several, unrelated solutions. This only adds to the complexity, and technologists continue to find it difficult to identify the root causes of performance issues quickly enough to avoid impact on end users.
3. Decisions are not made in terms of business objectives
68 Percent of the IT experts surveyed believe that it will harm their companies if they do not link IT and business performance. So, technologists are well aware that their decisions can have a huge impact on achieving business goals.
However, IT professionals still have to rely on their gut feeling too often: 64 percent of them do not have adequate strategies and tools to effectively measure how their technology-related decisions affect business results. With a lack of real-time data and insights, technologists cannot prioritize actions based on the actual impact on the business.
In order for technologists to work more productively and continue to drive digital transformation in their companies at high speed this year, they need an overview of the entire IT stack. That is, from the customer-oriented applications to the core network and infrastructure. Technologists need full-stack observability. This gives you visibility into the IT system, enabling you to identify and resolve performance issues much faster and to focus on the most critical issues.
IT professionals spend less time looking for the root causes of problems across the IT landscape and more time on other, business-critical tasks. This includes putting the real-time insights into context with the business results and goals in order to make informed decisions. As a result, technologists contribute even more to the success of their companies and at the same time strengthen their position as strategic and commercial leaders.
* Fabian Gampfer is Sales Engineering Manager at AppDynamics.