Habits change with the development of technology, customer behavior and purchasing habits. It is therefore more important than ever to attract new customers and care for the customers we already have. To create better customer relations, it requires a holistic approach that includes a long-term strategic plan, an effective solution, and not least a high use of this solution. All the time with the customer in focus.
Working with Customer Relationship Management (CRM) involves much more than just customizing new software. It is as much about people as it is about processes. The process of implementing a CRM system often requires changes in many parts of the organization.
The areas affected by an implementation are:
- The business plan
- The CRM strategy
- Business processes
- That organisation
- Support system
One of the best programs for working with CRM is Microsoft Dynamics CRM. It is a simple and effective tool.
Microsoft Dynamics CRM is an easy to use, it is a flexible and integrated solution. It gives you a competitive edge and increased profitability with new tools that streamline your sales, marketing and service organization. Microsoft Dynamics CRM has simple yet powerful relationship management features that can be quickly and easily customized, integrated and maintained. The simplicity encourages you to actually use the program, and it allows you to focus on the customer.
Progressive, a Dynamics consultant, delivers a CRM solution that is a complete package based on Microsoft’s Dynamics CRM. This program is designed based on the need to manage all the company’s most important elements such as sales and service, as well as marketing campaigns. It can be provided as a cloud-based solution, so you can use wherever you want. At the same time, the server is hosted by progressives or locally at the individual company.
Accurate customer information from across the company is always available through a web client – no matter where you are. Anyone who wants to work through the Outlook client can do it either on – or offline. On the go you can use the mobile client and always have access to the latest information.
The system integrates well with other Microsoft programs such as, for example, Outlook, Office365, Lync, Skype, Yammer, SharePoint, Microsoft NAV, Microsoft AX and Microsoft Biztalk.
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Habits change with the development of technology, customer behavior and purchasing habits. It is therefore more important than ever to attract new customers and care for the customers we already have. For…
Written d. 2 dec 2016 – No comments