Munich When it comes to a new Internet connection, stability is clearly the top priority, followed by a low price (63 percent), good in-house networking (62 percent), high download (49 percent) and upload speeds (37 percent). Home office and streaming required powerful connections, but “stability beats speed,” the consultants concluded.
The rush for more bandwidth has so far failed
With the problems around your own connection, a similar picture emerges: the desire for more stability is number 1 of the biggest annoyances. “Almost 30 percent of the participants still experience connection problems at least once a month – no improvement compared to the previous year’s study.” Only 12 percent of the survey participants complain about too low download speeds.
The onslaught on high bandwidths has so far failed to materialize, despite the expansion of fiber optic connections. 27 Percent of the respondents continue to travel at speeds of up to 50 Mbit/s. “Just 11 percent buy bandwidths beyond the 500 Mbit/s mark.” Even if they had the free choice, only 27 percent would opt for these speeds.
Those who, as a provider, rely only on speed and treat the factor of reliability as a subordinate factor, go a bit beyond the needs of customers, said Deloitte partner Dieter Trimmel. “For network operators, it is worthwhile not only to place the aspect of reliability in the focus of marketing, but also to actively include it – for example with extensive and guaranteed service promises.”
