Companies today need complete transparency on the way to full-stack observability
With IT services and applications, even the slightest disruption can lead to customers turning away permanently. More and more companies are relying on full-stack observability to prevent such a scenario. But the road is long and has only just begun.
Technologists have long recognized that their current monitoring solutions are no longer sufficient to achieve the necessary uniform transparency in an increasingly complex IT environment. However, in the past, they faced the challenge that the leaders of their company did not necessarily see the same need. Accordingly, IT departments often lacked the budget to implement more comprehensive monitoring solutions.
However, the situation has changed, especially in the last year: in the new The Journey to Observability report by AppDynamics, almost nine out of ten of the surveyed technologists in Germany (88 percent) report that they now receive the support, budget and resources from their managers to implement their plans for full-stack observability. Therefore, more than three quarters (78 percent) confirm that the transition to full-stack observability in their company is a priority this year.
The advantages are immediately noticeable
Full-Stack Observability offers technologists complete transparency into IT availability and performance in real time – from customer-oriented applications to deep into the backend. This allows IT professionals to detect anomalies and disruptions more quickly, understand dependencies and fix problems before they affect end users.
In the companies that have already started the transition to full-stack observability, those responsible were able to immediately notice tangible results: higher productivity within the IT department, lower operating costs, as the teams need less time to react to performance problems, and overall improved collaboration within the company.
But most importantly, the executives see that their technologists can focus more on strategic priorities, such as the digital transformation of the company and the continuous improvement of the customer experience. If you are not constantly busy getting to the bottom of the causes of malfunctions and fixing them, you can instead drive innovations and new projects that will change the future of the company and possibly your entire industry.
Accordingly, the management levels are now urging their technologists to accelerate their plans for full-stack observability this year. Despite all the progress, most companies are still in the early stages on the way to full-stack observability.
Building on the progress
In total, 86 percent of companies have a corresponding strategy, but only a third (34 percent) are already in implementation mode. 36 Percent have just started taking the first steps and another 16 percent are getting ready to get started.
The majority of IT departments are either still relying on multiple, unrelated tools to control IT availability and performance, or are not yet able to link the impact of performance issues with business priorities and goals in real time.
The use of Full-Stack Observability is a multi-stage process that enables transparency and insights into the entire IT stack. Many technologists incorporate this into their internal strategy to reduce the number of legacy tools and provide interoperable solutions so that IT departments can focus on business results. Through these efforts, technologists are merging more and more of their existing monitoring solutions and adding new tools to achieve greater transparency across the entire IT environment, which exponentially increases the benefits.
Conclusion: The path to full-stack observability has just begun
Just a year ago, the desire for full-stack observability was driven primarily by fear and hardship and emanated solely from the technologists. Meanwhile, the managers are also convinced of the advantages and support their IT experts with the necessary resources to master all the challenges on the way to full-stack observability and to implement the necessary technical, cultural and structural changes. Accordingly, three quarters of German technologists (74 percent) are optimistic that their company will achieve its goals in the next twelve months.
As of 30.10.2020
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* Tommy Ziegler works as a Sales Engineer at Cisco AppDynamics. There he advises customers on the monitoring of modern software systems. With his many years of experience as a developer and consultant in the areas of agility, cloud, continuous delivery, DevOps and microservices, he shows how AppDynamics helps to create transparency in these topics.
