Management report on the observability of Splunk What Observability means for companies
Observability tools should deliver important data and metrics wherever classic monitoring solutions do not work. Splunk wanted to clarify how much companies benefit from this and what obstacles there are in the “State of Observability”report.
Companies on the topic
Splunk has studied where exactly the benefits of and barriers to observability strategies lie.
For the 2021 State of Observability Report, Splunk reached out to IT operations and development teams in companies that have already implemented appropriate strategies. The aim was to find out what distinguishes modern companies and how observability affects the results.
Leading companies benefited significantly from almost three times better insight into application performance. Well-positioned companies were still able to assess the security situation 2.3 times better. And view of the public cloud infrastructure is almost twice as good, reports Splunk.
This observability is important, Splunk reports: More than two-thirds of the companies surveyed deploy cloud-native applications in a complex combination of public cloud and private data centers/edge locations. The so-called observability leaders are generally more successful in the introduction of new products and services, the corresponding output was about 60 percent higher in the past 12 months.
With regard to the consequences of lack of observability and resulting service failures, the decline in customer satisfaction is particularly severe for the respondents (45 percent). This is followed by a decline in sales (37 percent), a loss of reputation (36 percent) and a decline in customers (30 percent).
The main obstacles to achieving strong observability fall into four areas. The biggest perceived stumbling block is technology (41 percent), followed by complexity (25 percent) and corporate culture (18 percent). One in ten respondents also reported a lack of support from management.
53 Percent of survey participants said they only use the native tools of cloud providers. According to Splunk, this significantly limits visibility in a hybrid multi-cloud world. Many developers also admitted to not using their observability tools nearly as often as their ops teams believe.