Berlin Since the beginning of the month, providers have had to place a highly visible cancellation button on their website. Although most companies have implemented the regulation, according to “Teltarif”. However, the termination process is still misleading in some cases.
The cancellation button is sometimes difficult to find
Either there is no graphical termination button, but only a less visible text link. In addition, it may be that the button – if it exists – is on the homepage and not in the online customer area.
As the main point of criticism, however, “Teltarif” named the button “Mark cancellation”. If customers click on it, a mechanism comes into force. Instead of being able to cancel directly, customers receive a call from the provider. In it, an offer is made to him in order to prevent dismissal.
Nevertheless, the new regulation is taking effect, which is why consumers should not be misled by the tricks of some providers, advises “Teltarif”. The easiest way to cancel a contract is via the official cancellation form. If the notice of termination is completed and sent in full, it is effective and the provider must then confirm it.
If the button is not clearly visible and only a text link is available, this can be found using the Ctrl-F search function.