The Danish debt collection company has in many ways revolutionized an industry that has otherwise been characterized by old-fashioned methods and a bad reputation. In fact, it and Business Intelligence have been used as a smart tool to create a better dialogue between parties, while ensuring a quick and easy processing.
For many years, the debt collection World has been affected by clichés, prejudices and negative publicity, and therefore many of the best companies are now also focusing on pushing this to the ground. This is done through credible communication and more modern methods, which should provide a good experience for those involved.
The great digitization that many industries have experienced has certainly also become part of this. With the help of Intelligent Systems, also called Business Intelligence, it has become possible to make a much easier procedure, ensuring that the money comes back to the right owners. This is therefore both a development that streamlines, but at the same time provides more satisfied customers.
Digitization in this particular industry has a clear purpose. It is about giving creditors a greater and easier opportunity to get back the money that belongs to them. At the same time, it must be easy and safe to settle its debts as debtors. It must therefore be a simple and transparent experience to settle these cases-for all concerned.
The Danish company Collectia, has just managed to create this balancing act because they have utilized both IT and Business Intelligence to create the best possible collection system. They also ensure a solution that looks both ways, so that both the debtor and the creditor get an optimal solution.
Automation does not mean impersonal
There is no doubt that with their smart system, Collectia is able to automate a number of things, which makes the process much more efficient. However, this does not mean that individual and separate work is not done on the individual cases. There is a great deal of emphasis on the matters that are important, and this applies, among other things, to the debtor’s ability to pay. Collectia’s collection process is about customers getting as much as possible of their money back, and that the debtor is left with an experience of being treated in a fair way.
Collectia’s intelligent system is called CollectIT, and here it is possible to draw extremely strong on big data, which can be impossible to process manually. It provides an opportunity to look at information about the debtor, publicly available information and already collected data from many years back. The composition here provides a good foundation for making an individual treatment.
This individualization ensures a good solution for recovery and payment, and it is also expressed when you look at the communication between the parties, which is much better. This applies both when you look at the forum you communicate in, but also the word choices you use.
In many ways, therefore, this is a revolutionary process in which poor communication has been eliminated. It is obvious that if a debtor feels well treated, there will be a greater chance that the money will be paid back and it will have a happy ending.
Possibility to follow the case
Another positive thing about Collectia’s collection process is the possibility that the creditor can follow the case on an ongoing basis. It gives a sense of security to be able to examine where the case is being dealt with and how far it has progressed. This is done through a customer web that Collectia has made for the creditors ‘ sake. An app has also been created where the vendor can find an overview and upload new documents if they also need to be included in the processing.
The same applies to debtors, who can also follow the case on a unique platform. Here they can also get advice on how to handle the case and the settlement in the best possible way.
Thus, it can easily be said that Collectia has found a solution that has changed the industry. This has happened because a more open and transparent method has been chosen.
Collectia uses Business Intelligence as an effective tool
The Danish debt collection company has in many ways revolutionized an industry that has otherwise been characterized by old-fashioned methods and a bad reputation. In fact, it has managed to exploit IT and…
Written d. 20 sep 2017 – No comments