Coronavirus and it: who will survive after pandemically Solovyov | 06.06.2020
The company AppDynamics announced the results of their study, “The Agents of Transformation Report 2020: Covid-19 Special Edition”, which took 1 thousand IT specialists around the world.
They clearly showed what effect the pandemic had on the work on introduction of digital technologies has changed the priorities and what challenges they had to face new realities.
With the spread of the coronavirus familiar to us the world changed almost instantly, experts write AppDynamics. Companies have had to translate the vast majority of employees to work from home and
build digital strategies to promote products and services. The pressure on professionals in IT-sphere and decision makers, managers of IT-departments of companies, increased markedly. With no time
to prepare for dramatically changing circumstances of the pandemic and isolation, they are faced with completely new challenges: they had to, working remotely, to ensure
real-time infrastructure, application and security.
In November 2018 AppDynamics published a global study, which showed that worldwide, the share of elite professionals, successfully leading the process of digitalization, the so – called agents
transformation – accounted for only 9% of the total number of engineers. Although this figure is small, the prospects were encouraging: 97% of all global technologists had the ambition and desire to implement modern
technology and stimulate change within their organizations.
Today, in the era of pandemic, the need to increase the number of agents of the transformation remains high. But changed the time factor: for such staff, which will give organizations
the opportunity to realize their potential to stimulate innovation more effectively and to respond quickly to the crisis, the latest need now.
COVID-19: a crisis like no other
The pandemic has had an unimaginable impact on the technology departments of companies. IT specialists were in the forefront of the changes that occurred in their organizations in response to the crisis.
It can be argued that on their shoulders lay the solution to the problems of survival of the business. So, 81% of specialists involved in the study believe that the pandemic has had a very strong technological
pressure on their organization for the duration of their work. 61% feel the tension at work, which never experienced: they accelerate the projects to implement digital
technologies, establish a new distribution channel work for a huge number of employees, produce network management and support security throughout the technology segment of the company.
With the start of a pandemic literally turned on its head was inverted structures, processes and priorities. About changing the technological development directions said 95% of the surveyed companies. 64% now
perform such tasks that were not previously included in the scope of their duties.
The speed of digital transformation
Organizations are forced to adapt to the new realities of their market strategies, launch new digital services and applications – all in a critically short time. As noted by 66% of them, the pandemic
identified weaknesses in digital strategy, which is why there is an urgent need to promote initiatives that once were part of multi-year programmes of digital transformation of companies. In
the result, 74% of managers approved the “digital” projects for several weeks, although previously it required more than a year, and 71% of specialists within a few weeks implemented
projects digital conversion, which until the beginning of the pandemic would have had to spend several months or even years.
When working at such a pace there is no time for long planning cycles and extensive testing digital concept. For example, 59% of respondents were forced to solve technological issues “as
fire”, and 76% are concerned about the long-term consequences of such decisions. In a survey of companies admitted to making the right decisions with long-term business value, it is vital
to monitor the performance of applications in real-time.
New barriers to digitization
IT professionals had to deal with a huge number of problems, from handling the sharp increase in traffic web-sites and demand for applications to empower the client
self-service and digital sales, maintaining the level of the average recovery time after a failure (MTTR), and it is all in the remote mode. Managers must recognize that technology can
to ensure the highest level of performance of all digital services, as during a pandemic, and outside only with proper practical approach. While 80% of respondents expressed the view,
it is crucial to their business in the new conditions have the performance of applications and digital services.
Problems of motivation of employees on “udalenke”
IT departments had to solve problems on connecting to the Internet, the provision of necessary gadgets and software. It turned out that the staff do not have enough knowledge to solve the most simple problems, significant
part of it is not familiar with the apps and platforms that you must use for productive work outside of the office. The ability to handle huge spikes in demand, IT departments will give the presence of
the right tools for the monitoring and management of digital technologies.
Agents need a digital transformation to all
Organizations must recognize the priority role of IT professionals in response to the current crisis and to support those who have the right skills for the introduction of digital technologies and solutions
complex tasks assigned to them by the pandemic. While 83% of respondents believe that the agents of transformation are critical for a business that wants as quickly as possible
to recover from a “coronavirus” of the crisis. Despite the hard pressure, which employs IT professionals, the report noted a strong reaction from the IT community on the challenges associated with coronavirus. So,
80% said that the reaction of the IT Department to the pandemic positively changed the perception of the organization.
With 92% of IT professionals believe that the most important factor in the development of elite IT specialists – an understanding of the efficiency of technological segment of the company and its impact on customers and
business. Other key factors affecting the development include autonomy and responsibility, to obtain data in the time of need in real time, access to senior mentors or agents
transformation within the business. While 78% of respondents expressed a preference for working with known and reliable suppliers, who have shown flexibility and have supported during a pandemic, and 66% at
the solution of technological problems have gained access to free or low-cost SOFTWARE, support and training from the trusted technology partner.
The impact of the pandemic will last much longer than its restrictions. Many things will change forever. Organizations recognize the advantage of working remotely for a large number of their employees, will
to apply flexible approaches to all areas of the life cycle of the team, from recruitment to internal communications. The society will continue to talk face to face, consumers will actively
to use digital services for exercise, grocery shopping, education, entertainment, access to digital health services. As predicted 87% of IT professionals, according
the end of the pandemic for their organization focused on digital business will focus on application security and disaster recovery systems. Investment in technology and
training and development of our IT professionals will increase. Organizations should make every effort to provide its employees they need at the moment, the tools, the support for
go to the status of agent of transformation that will enable them, in turn, provide the company with positive business results. The skill, vision and determination of such
specialists determine if the company to overcome the crisis and become stronger in the future, the authors added.
digital business transformation
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