In France, the AI-based AlloCovid voice assistant has been launched to help coronavirus patients.
In order to improve the telephone support of patients with Covid-19 or with symptoms, a voice system based on artificial intelligence has been developed in France. This is AlloCovid, which answers calls from people with symptoms. In this way it lightens the burden of call centers or the toilets themselves that serve by telephone.
The system is a development of the Inserm research institute, the University of Paris and the national railway company SNCF. AlloCovid is trained to ask questions to callers in order to obtain information. Your goal is know what symptoms they have and their severity. To this must be added the previous pathologies and other relevant medical data, requested by the assistant.
As soon as the conversation begins, AlloCovid asks the user for their zip code and starts asking them questions. At all times it’s an anonymous chat., because the interlocutor does not need to give his name. The system is capable of handling up to 1,000 calls at the same time.
When AlloCovid knows the seriousness of the case it gives the necessary indications or redirects the call to a professional. It is a formula that offers a service especially for the elderly. This more vulnerable population group often has difficulty using a self-assessment app.
Ease the burden of assistance
In these weeks in which the burden of health services has been enormouse have sought ways of relief. One of them has been the call centers that provided a quick way to briefly evaluate a person. They could offer some basic recommendations.
Self-assessment applications have also been launched, following the same protocol. Even health workers who could not work in hospitals have reached the telephone for remote consultations.
There has also been an attempt to introduce artificial intelligence to filter patients or determine disease spread. At the same time, in some places they have used autonomous machines to reduce the exposure of the toilets to the contagion.