The new option called Teamviewer Pilot will allow to offer remote assistance to users on mobile devices by superimposing instructions to the image obtained by the camera.
Teamviewer has released a trial version of its well-known eponymous software, which allows you to acquire control of a computer remotely, widely used by technical support services around the world. In addition to the usual bug fixes and performance improvements, Teamviewer 14 will incorporate a new approach. Workers from all sectors can count on the assistance of a technician when facing the maintenance or repair of machinery or infrastructure. Oliver Steil, CEO of Teamviewer was proud of the new possibilities offered by his service and shared:
This new version offers an unprecedented combination of state-of-the-art augmented reality, improved performance and increased productivity. With Teamviewer Pilot we expand beyond IT support, offering remote assistance for training and jobs from all branches of the industry.”
This new feature that presents the name of Teamviewer Pilot, will use augmented reality to guide in the solution of problems of all types of machinery and infrastructures. Allowing a technician to write down instructions and information directly on the view of the installation to be intervened, which will be captured through the camera of the mobile device of the operator in situ.