Kehl Since more and more devices from mobile phones to Internet radios and smartwatches to televisions or robotic vacuum cleaners are affected by this problem, there has been an EU-wide update obligation for devices since the beginning of the year.
Consumer protection: “You can’t rely on anything”
Unfortunately, according to the European Consumer Center Germany, you can’t rely on it blindly. On the one hand, because the EU directive attributes the update obligation not to the manufacturer, but to the dealer.
On the other hand, because the retailer does not necessarily have to specify before the purchase how long the digital product is guaranteed to be updated. Because this period is not exactly defined by law. The obligation to update applies as long as consumers can “reasonably” expect it, according to the consumer advocates.
Pay attention to price and update promises
Indications of how long updates could take are, for example, the price, the usual service life and advertising statements about the update policy of the manufacturer.