“Digital reflex” users and the role of applications in the business results companionate Belas | 22.10.2020
Digital services have become an integral part of the daily routine. We have entered an era of “digital reflex” (Digital Reflex) – a time when technology has penetrated into all spheres of life and their
use reached automaticity. Applications are now become necessary and safe channels for important information about personal health, for distance learning and financial transactions.
In such circumstances, it is important for business to meet the expectations of customers in the field of digital communications. Any failure in the operation of business-critical applications, discomfort or mediocre quality of service
digital channels are costly to companies in any field.
Applications with each passing day it becomes more and more. Customers will not be deal with a complex interface to deal with low productivity, they require excellent work and trust
only those brands that provide it.
According to the research results The App Attention Index 2019, 80% of customers will delete
app if it doesn’t work as they expected. They quickly find an alternative from another manufacturer, and the fact that they are not satisfied – send in the black list and talk about all the shortcomings
service in social networks.
How business can assess the quality of applications?
Modern applications have complex it infrastructure. According to thesurvey
customers AppDynamics, 65% of companies use more than 10 tools for monitoring applications. Every third issue with the app revealed users who are faced with
the negative experience. In 77% of cases require more than 5 man-hours to troubleshoot the failure. All this time the app is idle, the organization loses money and reputation.
To solve such problems in the market there are products for monitoring business-critical applications that monitor, correlate and analyze application performance metrics
and business in real-time.
Why traditional monitoring strategy fail?
Traditional monitoring tools that use SNMP, Pcap (Packet Capture) – this is the disparate tools that are not able to show a complete picture of a new reality. In this case
It managers want to get a quality dimension for planning their actions. Automated, cross-platform solutions just allow developers, IT professionals and business
to implement the improvements needed for comprehensive monitoring and performance management of their websites and mobile applications. Hyperscale platform simplifies
deployment in enterprise environments, tuning, management, security applications etc.
If to speak about concrete decisions this year, Cisco acquired the startup for the Analytics cloud computing ThousandEyes. And now AppDynamics working to unite the efforts for
providing businesses a complete end-to-end visibility of modern digital technologies.
The company AppDynamics offers a solution for monitoring distributed infrastructure applications, monitoring of servers, network, databases, web servers and other software components. The decision
allows mapping of infrastructure-level applications and business services, as well as a statistical model of the system behavior. The program can monitor execution time at the level of code and
SQL query, correlation of business metrics with application performance.
For example, Business iQ in AppDynamics tracks the relationship between application performance, user experience and business results, and iQ App automatically detects all client
the way that dynamically regulates the performance and provides diagnostics up to the line of code.
The solution AppDynamics automatically detects your application and their relationships and displays them graphically. For example, the NASDAQ was able to see all of your applications and business transactions are already using
hour. Java .NET, PHP, Pyton, Node.JS C++ and other supported immediately, monitoring capabilities can be extended with partner solutions, available through AppDynamics. In addition,
AppDynamics provides tools for communication between development teams and operation.
AppDynamics can analyze historical performance data and calculate a statistical model of the system behavior for the current time and in case of deviation from the norm to collect
information to find the cause of the problem.
Full visibility of all aspects of digital experience
AppDynamics and ThousandEyes provide insight into the application, including its delivery, performance and KPIs of business regardless of where
the users reside.
Consider the joint decisions of the two vendors in the examples.
First example: ensuring the visibility of the Internet and hybrid cloud. Modern enterprises are facing lack of transparency of processes and services for end users because
dependent on many external objects in their ecosystem – from globally distributed resources to a third-party API services. Because they are not within domains that can control
the company, the average time of identification was a critical indicator. But without a complete view about all the environments that apply to your environment, this figure will invariably suffer.
And here the visibility of the Internet and hybrid cloud with AppDynamics ThousandEyes and saves the day.
This improved visibility of interactions with the application, it professionals can quickly identify problems that are associated with a specific Internet service providers, or failures in the private cloud
the service in the way of traffic. Then they can quickly contact the third party provider, for example, to change the route to bypass the detected bottlenecks.
Second example: accelerated implementation of SaaS for mission-critical tasks and related problems. According to the forecast Gartner Market Guide for Digital Experience Monitoring in 2019
year “44% of spending on cloud services will occur in the SaaS, which will create visibility problems for teams I&O, which can affect the quality of customer service, revenue and reputation
the brand”. So, it’s time to take steps to reveal problems in certain parts of the landscape of SaaS.
ThousandEyes provides many options for monitoring SaaS Multiplace ecosystem with the ability to view different SaaS applications. Given the many modern
application deployments and multibranch networks outside the control of the enterprise, and various types of network problems that can arise, there is a gap in the ability of the it Department
track impact on business digital communication of employees and customers.
AppDynamics along with ThousandEyes solve this problem, providing effective interaction between networks and teams working with apps for faster MTTR (Mean Time to
Restoration, mean time to repair) – and all this with a simultaneous comparison of the business results, performance metrics of applications and conditions related to
an external network.
More and more modern companies are implementing monitoring systems digital services and applications, increasing their productivity, while minimizing failures. Introducing and adapting the solution based on
machine learning, which will ensure a continuous application performance management and business real-time monitoring can significantly improve the user experience.
Poor performance of online services, high load it departments and lack of understanding of the principles of optimization of technological infrastructure can destroy the business in modern conditions. So
it is the control of the it infrastructure and the performance of the digital services, as well as rapid response to any faults and problems can become long-term competitive
advantage for any company.
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