Berlin Since June 2022, the following applies: The download speed must currently be at least 10 megabits per second, the upload rate at least 1.7 megabits per second. And you can demand that.
But how do you proceed if you do not yet have an appropriate connection?
First of all, you have to complain to your provider, the telecommunications portal advises. “Teltarif.de “. If he cannot or does not want to deliver a faster line, the next step is to contact the Federal Network Agency.
Use the contact form
This can be done online via a special contact form, where the item “Supply with telecommunications” is selected. Then you should have your contract documents ready, because here you will be asked for information about the provider and customer number. In addition, the correspondence with the provider can be sent as an attachment.
The Federal Network Agency then takes a look at the situation and, ideally, awards the contract to deliver a fast line, for example by upgrading or a completely new line, so “Teltarif.de “.
No right to fiber optics
However, you should definitely be patient: because if no company offers the service voluntarily, the Federal Network Agency can oblige one or more providers to do so – with several months’ deadlines until provision. How long it takes for the faster connection to really be there also depends on how complex the construction measures are.
By the way, there is no right to a certain technique. So if you want glass fiber, you don’t have to get glass fiber. However, a minimum download speed of 10 megabits per second is already possible.